USDA Highlights Customer Service Successes and IT Modernization at Impact Expo
(Washington, D.C., October 31, 2019) – Today, the U.S. Department of Agriculture held the first ever Impact Expo with employees to celebrate the impact of its customer-focused IT modernization efforts. This event underlined the connection between modernization, customer experience, and USDA’s overall impact. The Expo featured projects from across the Centers of Excellence, Office of Customer Experience, USDA’s Customer Experience Champions program, Office of the Chief Information Officer, and every USDA mission area…